Refund and Return Policy

Overview

In the event that you are unhappy with your purchase, you can reach out to us at via h e l l o @ h o p p t e r . c o m. Please do so within five (5) days of the date you received the unsatisfactory item. If related to ingredients or condition of a bread or other food products, we, at our sole discretion and in some situations, might issue a partial or full refund. We reserve the right, however, to require either the return of the unsatisfactory product, or a photograph of such, before any partial/full refund or credit will be issued.

Our refund and return policy for non-food products lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift Certificates

Downloadable software products

Some health and personal care items

To complete your return, we will need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be given:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.

Any item not in its original condition, damaged or missing parts for reasons not due to our fault.

Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a specified number of days.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially booked.

Next, contact your bank. There is often some processing time before a refund is booked.

If you have done all of this and still have not received a refund, please contact us at {email address}.

Sale Items

Only normally priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you want to exchange it for the same item, please contact us, and we will send a courier to pick up your item.

Gifts

If the item was designated as a gift when purchased and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift card will be sent to you.

If the item was not designated as a gift when purchased, or if the giver had the order shipped to themselves to give to you later, we will send a refund to the giver of the gift and they will be notified of your return.

Need help?

Contact us for questions about refunds and returns.

Hoppter B.V.

Fred. Roeskestraat 115,

1076 EE, Amsterdam

The Netherlands

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e: h e l l o @ h o p p t e r . c o m